To sign up you must enter the following:
(1) offender location,
(2) the offender’s name and ID number, and
(3) your email address.

Sign up does not require any credit/debit card information.

No. You can login with your email address and password.
If you forgot your password, use the “Forgot My Password” option.

An offender is either in a State Prison or a County Jail or Federal Prison.
If the offender is in a State Prison, then choose the State where the prison is located.
For example, if the offender is in San Quentin then choose California. If the offender is in a county jail, then you must choose that specific county jail. For example, choose Ventura County Jail if the inmate is in the Ventura County Jail

There is no need to choose the specific state facility. JPay identifies the correct facility after you have chosen the correct state. A successful sign up indicates that JPay has found the offender

JPay uses your email address as your JPay username. We do not share your email address with any third parties.

Your JPay username is your entire email address including the domain (Example: myname@email.com). Your email address will be your account username.

Click on the “Forgot Password” option. Your password will be sent to your email. Once you log in, you can change your password by clicking on the “My Account” tab under the “Change Password” option.

You can use your credit card or debit card. We accept Visa and MasterCard.

You can send cash to select facilities at any ACE Cash Express or MoneyGram location. Please contact Ace Cash Express (888) 753-238, or MoneyGram 1-800-MONEYGRAM® for a location near you

JPay customizes your account according to the state or county where the offender is located. My state lets you access information specific to the offender’s correctional institution such as maps and bus schedules.

(1) You can locate an offender ID number or last name. Offender ID is preferred because offenders may share a last name but the offender ID number is unique.

We require this information before you can send money. Please keep your JPay account updated.

Yes. But the offender will be notified that the money came from your JPay account.

No. You will be charged the payment amount plus the fee. Before JPay charges your card you will see the total amount.

This depends on the offender’s location. See “Fees and Timing” on the “Send Money” page.

Fees depend on the offender’s location. See “Fees and Timing” on the "Send Money” page

The confirmation number indicates that the payment has gone through.
The payment will be “pending” until the money is credited to the inmate’s account.
The payment will appear as "Sent" after the money has been credited to the inmate’s account.

"Pending" appears when the money is on its way to the offender’s account.
"Sent" appears after the money has been credited to the offender’s account.

Your billing address does not match the billing address that you have on file with your bank. Contact your bank to find out what billing address they have on file.
Then you will need to edit the billing information under your JPay account.

Card Validation Code (CVC) is a three-digit number on the back of your Credit Card. The credit card number is reprinted in the signature box on the back of the card and at the end of the number is the CVC.

If you cannot find your card's validation code then you must contact your bank for more information.

An expiration date changes your card's validation code. You must delete the card on file with JPay and add your new card’s information

No.

Please allow up to three banking days. This does not delay the offender payment.

An Authorization Hold is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction or the hold "falls off." In the case of debit cards, authorization holds can fall off the account anywhere from 1-5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

Most Credit Card/Banking institutions allow merchants to void an authorization hold immediately or adjust the amount of the hold in a process known as an authorization reversal; other card associations require customers to wait until the customer's bank invalidates the hold

We require this information before you can send money. Please keep your JPay account updated so that we can contact you.

Yes. You can add or delete inmates from your account in the "Inmate Information” section under the "My Account” tab.

Card information cannot be edited. To change your card information, delete your current card and start over by adding a new card.

Yes. You can add or delete credit/debit cards from your account in the "Payment Information” section under the "My Account” tab.

Yes. Go to the "Payment History” section under "My Account”.

The security of your personal and payment information is our number one priority. With the industry's most-advanced encryption and fraud prevention, JPay is dedicated to keeping your account safe and secure.

No. Inmates are notified by the facility that you sent money through JPay. All other information regarding your JPay account is confidential.

Yes. You can send money from anywhere in the world. If you experience difficulties with address verification please contact your bank and ask them exactly how you should enter your address into a U.S. based website.

JPay agents are available 24 hours a day, seven days a week.