Help



Getting Started

JPay is a private company that partners with state, county and federal correctional facilities across the country to provide safe, reliable and convenient services for family and friends of inmates and payment solutions for offenders, parolees and probationers. JPay prides itself on providing excellent customer service and delivering relevant products and services to a broad range of facilities.

To take advantage of our services you need to first register online. After this you will be able to use our services to help your incarcerated loved one.

Registering

Before sending money or communicating with your inmate/offender you must first register with JPay.

To register

Creating a user account

Once you have registered you will need to create a user account to send money or communicate with your inmate/offender.

To create a user account

Key Services

JPay provides several services to you. Depending on the facility where your loved one is located one or all of these services may apply. Please click on one of the following links to learn more about the service.

Sending money

Sending email

Sending a VideoGram

Buying a JP4® player

Buying phone time

Scheduling a video visitation

Things to remember