Help



Sending email FAQ

Sending email

How does Email work?
What do I need to have in order to write an Email to an inmate?
What are JPay Stamps?
How much does it cost to send an Email?
Do stamps expire?
How do I write an Email to an inmate?
Why can’t I see the Emails tab on my account?
How can I get a detailed history of my stamp purchases?
Can I attach a photo?
What image formats can I attach?
How would the inmate read the Email I sent?
Why is my inmate receiving the photo I’ve attached too small/large?
Can an inmate write me back?
How do I know if I received an Email from an inmate?
Is there a limit to the amount of messages I can send or receive?
Will my mailing address automatically be provided to the inmate on my email?

VideoGram

What is a VideoGram?
How can I purchase a VideoGram?
What do I need to record a VideoGram?
How can I make sure I send a successful VideoGram?