Getting Started

JPay is a private company that partners with state, county, and federal correctional facilities across the country to provide safe, reliable, and convenient services for family and friends of incarcerated individuals and payment solutions for offenders, parolees, and probationers. JPay prides itself on providing excellent customer service and delivering relevant products and services to a broad range of facilities.

To take advantage of our services you need to first register online. After this you will be able to use our services to help your incarcerated loved one.

Registering

Before sending money or communicating with your inmate/offender, you must first register with JPay.

To register

1. On the JPay home page, in the Select State box, type the state where your inmate/offender resides.
2. In the Enter Inmate ID # box, enter the inmate/offender ID for your friend or relative, then click Next.
3. On the Search Results page, click on the inmate/offender you want.
4. On the Registration page enter your information, then click on the text, Payments Terms of Service to read them. Then select the checkbox acknowledging you have read and agree to Payments Terms of Service.
5. Click Register.

Note: Remember the email address and password you enter as you will use this to login to the website.

Note: The password you enter during registration must be 8-16 characters long and must only contain lower/upper case letters, numbers, and special characters(!, @, #, $, %, ^, &, *).

Creating a user account

Once you have registered you will need to create a user account to send money or communicate with your inmate/offender.

To create a user account

1. On the JPay home page, click My Account.
2. On the My Profile page, fill in the information then click Save. To learn more about your user account click here.

Key Services

JPay provides several services to you. Depending on the facility where your loved one is located one or all of these services may apply. Please click on one of the following links to learn more about the service.

Sending money

Sending email

Sending a VideoGram

Buying a JPay Player

Buying phone time

Scheduling a JPay Video Connect

Things to remember

• Not all services are available for all facilities. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want.
• Make sure you have selected the correct incarcerated individual for the service you want. On the JPay home page, in the incarcerated individual list, select the incarcerated individual you want.
• Make sure you are logged in to use the JPay services.