Joining a Video Session

On the day of the video session both you and the Incarcerated Individual should join the video session at the appointed time.

Things to remember

To join a video session

  1. On the JPay home page, click Video Connect on the navigation menu,

  1. On the Video Sessions page, click Start Video Session Now! in the video session box of the session you want to join
  2. A banner will appear briefly as the video client starts up.

After which you will see your camera’s video image in a small window.

  1. When the Incarcerated Individual joins, a larger video window will appear showing the video feed coming from the device at the facility. Your session will begin when both of you are connected.

  1. Please Note: