Testing your webcam

Before joining a video visitation you should test your webcam.

To test your camera

  1. On the JPay home page, on the Navigation menu, click Video Visitation.

  1. On the Video Visitation menu, click Test Webcam.


  1. On the Test Your Webcam page, click Start Test.
  2. A pop-up will open asking you to allow the system to take control of your web camera and microphone. Click Allow.

The test should begin and after several moments you should see your camera view.

  1. Click Stop Test when you are done.


Related Topics

If your test was successful and you have not already scheduled a video visitation you should do so. Click here to learn about scheduling a video visitation.

Both you and the inmate/offender should join the video visitation at the appointed time. Click here to learn about joining a video visitation.

If issues occur during your video visitation you may need to troubleshoot those issues. Click here to learn about troubleshooting video visitations.