Testing your webcam

Before joining a JPay Video Connect you should test your webcam.

To test your camera

  1. On the JPay home page, on the Navigation menu, click JPay Video Connect.

  1. On the JPay Video Connect menu, click System Check.


  1. In order to start your system check, you need to click on the "click here" link on the "System Check" page.


  1. On the Securus Technologies Precall Test page, click Start.
  2. Allow necessary permissions to test Microphone and Camera, if the system is asking for it.
  3. If after completing all tests all components show as PASSED, you completed the System Check successfully. If anything shows as FAILED, please troubleshoot that piece and retest.


Related Topics

If your test was successful and you have not already scheduled a JPay Video Connect you should do so. Click here to learn about scheduling a JPay Video Connect.

Both you and the incarcerated individual should join the JPay Video Connectn at the appointed time. Click here to learn about joining a JPay Video Connect.

If issues occur during your JPay Video Connect you may need to troubleshoot those issues. Click here to learn about troubleshooting JPay Video Connect.